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Workplace of the Future

Richard Beaven
Chief Operating Officer
Brightside Group

Full details

Content

The future of the office
Future contact centre roles
Future leadership
Future corporate culture

Key Outcomes

Research and understand Generation Alpha
Rethink what makes great leaders in your business
Think about how technology is not the threat but the opportunity

Richard Beaven is COO of the Brightside Group. He joined the company in April 2019.

Richard is a highly experienced executive with a successful track record in a number of blue chip companies.

Richard is a leading advocate for Diversity and Inclusion and was a trustee of Stonewall (the UK’s largest LGBT charity) and speaks regularly on the topic.

Away from work Richard is a keen traveler, foodie and is passionate about cars and music.

Topic

Workplace of the Future

Start

Wednesday, 31 March 2021 at 10:30am

Duration

45 minutes

Sponsor

Quick Agenda

9:30am Welcome to Contact Centre Leaders Convention 2022 by Jane Thomas

9:45am Building a Happy and Productive Hybrid Workforce for the Long Term by Paul Whymark

10:45am A loud revolution; How we expect contact centre recruitment and retention to transform in 2022 by Katy Forsyth

12pm The Transformational Contact Centre – Bringing the Spirit of Transforming to Life – Contact Centre of the Year 2021 by Donna Czyzewski

1pm A Ride Across The Badlands by Nick Elston

2pm Sitel’s EXP+ – Transforming the Customer and Agent Experience by Richard Mitchell and Nathian Carnell

3pm Agile HR Strategies to Attract and Retain Talent by Jo Regan-Iles

3:45pm Summary by Jane Thomas

Ask

Workplace of the Future

John Davies February 23, 2021 2021

Share this Project

In an ever-changing world, join us for a unique opportunity for contact centre leaders across the UK to collaborate and share best practice and industry insight. A full programme will deliver industry insight and best practice at the UK's leaders event of the year.

Ask a Question to our Speakers

Any questions asked throughout the day will be collected and asked at the LIVE! Q&A session at 4pm.