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Welcome to Contact Centre Leaders Convention 2022

Jane Thomas
Managing Director
SWCCF and Call North West

Topic

Welcome to Contact Centre Leaders Convention 2022

Start

Thursday, 31 March 2022 at 9:30am

Duration

30 minutes

Sponsor

Quick Agenda

9:30am Welcome to Contact Centre Leaders Convention 2022 by Jane Thomas

9:45am Building a Happy and Productive Hybrid Workforce for the Long Term by Paul Whymark

10:45am A loud revolution; How we expect contact centre recruitment and retention to transform in 2022 by Katy Forsyth

12pm The Transformational Contact Centre – Bringing the Spirit of Transforming to Life – Contact Centre of the Year 2021 by Donna Czyzewski

1pm A Ride Across The Badlands by Nick Elston

2pm Sitel’s EXP+ – Transforming the Customer and Agent Experience by Richard Mitchell and Nathian Carnell

3pm Agile HR Strategies to Attract and Retain Talent by Jo Regan-Iles

3:45pm Summary by Jane Thomas

Ask

Welcome to Contact Centre Leaders Convention 2022

John Davies March 1, 20222022 Main

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In an ever-changing world, join us for a unique opportunity for contact centre leaders across the UK to collaborate and share best practice and industry insight. A full programme will deliver industry insight and best practice at the UK's leaders event of the year.

Copyright © South West Contact Centre Forum and Call North West 2022.
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Ask a Question to our Speakers

Any questions asked throughout the day will be collected and asked at the LIVE! Q&A session at 4pm.