leveraging the contact centre for rapid proposition for mobilisation
Reacting to market needs
Rapid recruitment and training
Working well for everyone
How Co-op Business Services mobilised a vulnerable customer service proposition within 5 days
Tuning into changing consumer behaviours and evolving our service models
Delivering industry leading people engagement results
I’m Ben, leading Coop’s Operational Service Teams, supporting; customers, colleagues, suppliers and members across all Coop Businesses.
I’m a passionate and commercially minded leader who understands the ‘magic’ of great customer service and the value this adds in the changing landscape of consumer expectations.
I am a customer-centric thinker, with a ‘knack’ at operationalising processes that win for customers and colleagues, realising the benefits of great customer experiences and providing valued business insights to continually drive improvements across our member-lead organisation.
Positioning the Contact Centre as a Strategic Asset