I’m Ben, leading Coop’s Operational Service Teams, supporting; customers, colleagues, suppliers and members across all Coop Businesses.
I’m a passionate and commercially minded leader who understands the ‘magic’ of great customer service and the value this adds in the changing landscape of consumer expectations.
I am a customer-centric thinker, with a ‘knack’ at operationalising processes that win for customers and colleagues, realising the benefits of great customer experiences and providing valued business insights to continually drive improvements across our member-lead organisation.