Understand why 2021 is the year to master the mix of technology and humanity – and how to go about it
Identify the key EX investments that improve CX
Start harnessing the number 1 factor that is re-shaping the CX industry
Get practical tips on meeting your customers’ digital expectations
A former FTSE100 Head Of Customer Operations, today Rob helps businesses harness cloud technologies to deliver significant improvements in customer experience through highly empowered contact centre colleagues. Whether digital enablement, omnichannel solutions, collaboration tools or state-of-the-art customer journey analytics, Rob always reminds us that technology is merely the fuel. What’s crucial is how that technology enables our people to be the best they can be for our customers.