1:45pm
Hot Topic 13 – Nick Elston
Nick Elston
at
11:45am
Hot Topic 7 – On Song
George Bell
at On Song
12pm
The Transformational Contact Centre – Bringing the Spirit of Transforming to Life – Contact Centre of the Year 2021
Donna Czyzewski
Head of Customer Contact Centres at IAG Loyalty
As one of the leading contact centre ambassadors in the North West of England, Donna and her team will present how they embrace and deliver exceptional service to their customers against a backdrop of ever-changing industry requirememnts.
12:30pm
Hot Topic 8 – Embracing change at speed and scale in Contact Centres
Louise Collins
at IAG Loyalty
12:30pm
Hot Topic 9 – Retention success built on a new style of support
Joanne Whitehead
at IAG Loyalty
12:45pm
Hot Topic 10 – On Song
George Bell
at On Song
1pm
A Ride Across The Badlands
Nick Elston
at Inspirational Speaker
In March 2020 the world changed. The pandemic & subsequent lockdown not only had a dramatic impact on our lives – but also on our Mental Health. As we step out into 2022, leading Inspirational Speaker Nick Elston looks back at the learnings & experiences gleamed from his global audiences, his own personal experiences & how we can all start to live a life & have a career on our terms – using the lessons from this period. Described as a ‘BIG man, BIG heart, Big story, BRUTAL honesty’ – this powerful session is unique in the Mental Health space, very different to any other Mental Health or initiative you will have attended before & already described as a ‘game changer’ for many people.
1:45pm
Hot Topic 11 – Nick Elston
Nick Elston
at
1:45pm
Hot Topic 12 – Nick Elston
Nick Elston
at
11:30am
Hot Topic 6 – red recruitment
Katy Forsyth
at Red Recruitment
In an ever-changing world, join us for a unique opportunity for contact centre leaders across the UK to collaborate and share best practice and industry insight. A full programme will deliver industry insight and best practice at the UK's leaders event of the year. Get set to be the best you and your business can be.
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