CCLCUK 2022
Here at IAGL, we are in an evolution to adopt Agile methodologies to help us deliver our priorities. Often an approach considered in digital organisations but its just as important for Contact Centres to be successful! It has menat changing the way we look at our plans, how we develop those plans and ultimately be successful at what we do! I’m going to share how we’ve embedded this approach and made it successful for our business!
Topic
Hot Topic 8 – Embracing change at speed and scale in Contact Centres
Start
Thursday, 31 March 2022 at 12:30pm
Duration
5 minutes