CCLCUK 2022
Now more than ever, onboarding colleagues is difficult due to current market conditions. That means retaining colleagues is key to any Contact Centres success in the next few years. Here at IAGL, we have had to rewrite our support model to ensure that we offer the support necessary to navigate numerous system applications with challenging customer demands. I talk about the type of activities that have been adopted here at IAGL.
Topic
Hot Topic 9 – Retention success built on a new style of support
Start
Thursday, 31 March 2022 at 12:30pmm
Duration
5 minutes