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Thank you for attending CCLCUK 2022. See you in 2023!

Re-watch CCLCUK 2022

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Here's what happened on the day...

Access key video recordings from the day

Thank you to everyone who attended on the day. If you would like to re-watch sessions from the day please click the button below.

Watch

Building a Happy and Productive Hybrid Workforce for the Long Term

Paul Whymark
COO at Sensee

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• Profiling and recruiting the best homeworkers
• Creating a Digital Workplace to keep your entire workforce engaged, motivated, productive and on a single work mission
• Looking after the health and well being of your work-from-home (WFH) personnel
• Treating home and office workers consistently and fairly


A loud revolution; How we expect contact centre recruitment and retention to transform in 2022

Katy Forsyth
Founding Director at Red Recruitment

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Contact centres and the role of the agent have changed with extraordinary pace post pandemic.  People have also changed.  In this talk we will consider what HR and Recruitment teams now need to consider when building successful recruitment and retention models for the future.


The Transformational Contact Centre – Bringing the Spirit of Transforming to Life – Contact Centre of the Year 2021

Donna Czyzewski
Head of Customer Contact Centres at IAG Loyalty

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As one of the leading contact centre ambassadors in the North West of England, Donna and her team will present how they embrace and deliver exceptional service to their customers against a backdrop of ever-changing industry requirememnts.


A Ride Across The Badlands

Nick Elston
at Inspirational Speaker

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In March 2020 the world changed.  The pandemic & subsequent lockdown not only had a dramatic impact on our lives – but also on our Mental Health.  As we step out into 2022, leading Inspirational Speaker Nick Elston looks back at the learnings & experiences gleamed from his global audiences, his own personal experiences & how we can all start to live a life & have a career on our terms – using the lessons from this period.  Described as a ‘BIG man, BIG heart, Big story, BRUTAL honesty’ – this powerful session is unique in the Mental Health space, very different to any other Mental Health or initiative you will have attended before & already described as a ‘game changer’ for many people.


Sitel’s EXP+ – Transforming the Customer and Agent Experience

Richard Mitchell and Nathian Carnell
at Sitel

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Newer approaches and technologies in the traditional contact centre model provides companies with the ability to source more specialized talent, consistently identify opportunities to streamline and improve processes, and provide higher quality training and education to employees. Hear how Sitel’s EXP+ transforms the customer and agent experience through the use of innovative platforms, tools and solutions to keep your customer and associate experience at the highest level.


Agile HR Strategies to Attract and Retain Talent

Jo Regan-Iles
at Global Chief People Officer

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Jo has over 20 years experience of leading high  performing Global HR Teams. Jo will be sharing her insights on how organisations can attract and retain employees by developing HR strategies that are agile and will transform and constantly evaluate the ever-changing needs of Employees. HR needs to adapt and use data to be an added value HR Business partner that can increase Employee Engagement by listening and creating Action  plans to deliver resulting in lower attrition enhanced retention and higher customer satisfaction

Access key video recordings from the day

Thank you to everyone who attended on the day. If you would like to re-watch sessions from the day please click the button below.

Watch

Please contact Jane Thomas on
jane@swcontactcentreforum.com
with all enquiries.

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