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In an ever-changing world, join us for a unique opportunity for contact centre leaders across the UK to collaborate, share best practice and industry insight.

Re-watch CCLCUK 2022 sessions
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CCLCUK 2022 at a glance

 

What?
A full programme will deliver industry insight and best practice at the UK's leaders event of the year. Get set to be the best you and your business can be in 2022.

Speakers
Speakers for 2022 can be seen below. Highlights from CCLCUK 2021 can be watched here.

When?
Thursday, 31 March 2022 at 9:30am - 4:30pm.

For who?
Inspirational, practical virtual conference for leaders, managers and directors in the UK's contact centre industry.

How do I sponsor?
Sponsorship opportunities available, speak to us to find out more.

Speakers announced...


Summary

Jane Thomas

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Agile HR Strategies to Attract and Retain Talent

Jo Regan-Iles
Global Chief People Officer

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Jo has over 20 years experience of leading high  performing Global HR Teams. Jo will be sharing her insights on how organisations can attract and retain employees by developing HR strategies that are agile and will transform and constantly evaluate the ever-changing needs of Employees. HR needs to adapt and use data to be an added value HR Business partner that can increase Employee Engagement by listening and creating Action  plans to deliver resulting in lower attrition enhanced retention and higher customer satisfaction


Sitel’s EXP+ – Transforming the Customer and Agent Experience

Richard Mitchell and Nathian Carnell
Sitel

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Newer approaches and technologies in the traditional contact centre model provides companies with the ability to source more specialized talent, consistently identify opportunities to streamline and improve processes, and provide higher quality training and education to employees. Hear how Sitel’s EXP+ transforms the customer and agent experience through the use of innovative platforms, tools and solutions to keep your customer and associate experience at the highest level.


A Ride Across The Badlands

Nick Elston
Inspirational Speaker

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In March 2020 the world changed.  The pandemic & subsequent lockdown not only had a dramatic impact on our lives – but also on our Mental Health.  As we step out into 2022, leading Inspirational Speaker Nick Elston looks back at the learnings & experiences gleamed from his global audiences, his own personal experiences & how we can all start to live a life & have a career on our terms – using the lessons from this period.  Described as a ‘BIG man, BIG heart, Big story, BRUTAL honesty’ – this powerful session is unique in the Mental Health space, very different to any other Mental Health or initiative you will have attended before & already described as a ‘game changer’ for many people.


The Transformational Contact Centre – Bringing the Spirit of Transforming to Life – Contact Centre of the Year 2021

Donna Czyzewski
IAG Loyalty

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As one of the leading contact centre ambassadors in the North West of England, Donna and her team will present how they embrace and deliver exceptional service to their customers against a backdrop of ever-changing industry requirememnts.


A loud revolution; How we expect contact centre recruitment and retention to transform in 2022

Katy Forsyth
Red Recruitment

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Contact centres and the role of the agent have changed with extraordinary pace post pandemic.  People have also changed.  In this talk we will consider what HR and Recruitment teams now need to consider when building successful recruitment and retention models for the future.


Building a Happy and Productive Hybrid Workforce for the Long Term

Paul Whymark
Sensee

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• Profiling and recruiting the best homeworkers
• Creating a Digital Workplace to keep your entire workforce engaged, motivated, productive and on a single work mission
• Looking after the health and well being of your work-from-home (WFH) personnel
• Treating home and office workers consistently and fairly


Welcome to Contact Centre Leaders Convention 2022

Jane Thomas
SWCCF and Call North West

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In an ever-changing world, join us for a unique opportunity for contact centre leaders across the UK to collaborate, share best practice and industry insight.

Be inspired with a unique opportunity for contact centre leaders all across the UK to collaborate and get set for 2022 and beyond. A full virtual programme will deliver industry insight and best practice at a leading event of the year.

  • One virtual event.
  • Outstanding speakers.
  • Your opportunity to reset for future operations excellence.

Thursday, 31 March 2022
9:30am - 4:30pm

Secure your free space

CCLCUK 2022 is free to attend, with thanks to our fantastic sponsors to be announced soon.

CCLCUK 2022 (Individual Ticket)
Ticket for a single participant for CCLCUK 2022. Each delegate must register their individual details.

FREE

Thank you to this year's sponsors

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CCLCUK 2022 is brought to you by

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Please contact Jane Thomas on
jane@swcontactcentreforum.com
with all enquiries.