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In an ever-changing world, join us for a unique opportunity for contact centre leaders across the UK to collaborate, share best practice and industry insight.

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Seven speakers announced...


Summary

Jane Thomas
at

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Hot Topic 16 – Jo Regan

Jo Regan-Iles
at

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Hot Topic 17 – Jo Regan

Jo Regan-Iles
at

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Agile HR Strategies to Attract and Retain Talent

Jo Regan-Iles
at Global Chief People Officer

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Jo has over 20 years experience of leading high  performing Global HR Teams. Jo will be sharing her insights on how organisations can attract and retain employees by developing HR strategies that are agile and will transform and constantly evaluate the ever-changing needs of Employees. HR needs to adapt and use data to be an added value HR Business partner that can increase Employee Engagement by listening and creating Action  plans to deliver resulting in lower attrition enhanced retention and higher customer satisfaction


Hot Topic – 15 – On Song

George Bell
at On Song

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Hot Topic – 14 – Sitel


at Sitel

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Sitel’s EXP+ – Transforming the Customer and Agent Experience

Richard Mitchell and Nathian Carnell
at Sitel

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Newer approaches and technologies in the traditional contact centre model provides companies with the ability to source more specialized talent, consistently identify opportunities to streamline and improve processes, and provide higher quality training and education to employees. Hear how Sitel’s EXP+ transforms the customer and agent experience through the use of innovative platforms, tools and solutions to keep your customer and associate experience at the highest level.


Hot Topic 13 – Nick Elston

Nick Elston
at

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Hot Topic 11 – Nick Elston

Nick Elston
at

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Hot Topic 12 – Nick Elston

Nick Elston
at

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In an ever-changing world, join us for a unique opportunity for contact centre leaders across the UK to collaborate, share best practice and industry insight.

Be inspired with a unique opportunity for contact centre leaders all across the UK to collaborate and get set for 2021 and beyond. A full virtual programme will deliver industry insight and best practice at a leading event of the year.

  • One virtual event.
  • Outstanding speakers.
  • Your opportunity to reset for future operations excellence.

Wednesday, 31 March
9:30am - 4:30pm

Non Members

Other purchase options

Please contact us directly if you require an invoice from us to process payment, or for other payment options.

Forum Members

Forum members may enjoy free access to CCLC UK 2021 as a benefit of their membership. Please register your details on the website to ensure you get access on the day.

Thank you to our sponsors this year

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CCLC-UK 2021 is brought to you by

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