Seven speakers announced...
Hot Topic 16 – Jo Regan
Hot Topic 17 – Jo Regan
Agile HR Strategies to Attract and Retain Talent
at Global Chief People Officer
Jo has over 20 years experience of leading high performing Global HR Teams. Jo will be sharing her insights on how organisations can attract and retain employees by developing HR strategies that are agile and will transform and constantly evaluate the ever-changing needs of Employees. HR needs to adapt and use data to be an added value HR Business partner that can increase Employee Engagement by listening and creating Action plans to deliver resulting in lower attrition enhanced retention and higher customer satisfaction
Hot Topic – 15 – On Song
at On Song
Hot Topic – 14 – Sitel
Sitel’s EXP+ – Transforming the Customer and Agent Experience
Richard Mitchell and Nathian Carnell
Newer approaches and technologies in the traditional contact centre model provides companies with the ability to source more specialized talent, consistently identify opportunities to streamline and improve processes, and provide higher quality training and education to employees. Hear how Sitel’s EXP+ transforms the customer and agent experience through the use of innovative platforms, tools and solutions to keep your customer and associate experience at the highest level.
Hot Topic 13 – Nick Elston
Hot Topic 11 – Nick Elston
Hot Topic 12 – Nick Elston
In an ever-changing world, join us for a unique opportunity for contact centre leaders across the UK to collaborate, share best practice and industry insight.
Be inspired with a unique opportunity for contact centre leaders all across the UK to collaborate and get set for 2021 and beyond. A full virtual programme will deliver industry insight and best practice at a leading event of the year.
- One virtual event.
- Outstanding speakers.
- Your opportunity to reset for future operations excellence.
Wednesday, 31 March
9:30am - 4:30pm
Other purchase options
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Forum members may enjoy free access to CCLC UK 2021 as a benefit of their membership. Please register your details on the website to ensure you get access on the day.